News & Communication
Good home/school communication is crucial to pupils' well-being.
Please keep your child's form staff informed if there is something that you think they should know about, eg changes at home. This can help us to understand your child's behaviour.
Form staff will ring/email home with good news, and also causes for concern. We appreciate some conversations can be stressful and difficult, please speak politely to staff, as we will to you.
Email is a very good way to keep in direct contact with your child's class staff, but of course if a matter is urgent please ring the school office. They will try to get hold of someone who can help, but if staff are teaching or offsite they might not be able to get back to you immediately. The office team may be able to help, or to direct your call to another staff member.
As a school we undertake far more intensive levels of contact than at a mainstream school, which we hope benefits us, you, and most importantly your child, but please remember that staff have to balance time spent on communication with their teaching and other duties, and be patient while they are trying to respond/solve a problem!
Complaints
If you have any complaints we would always strive to resolve these at school level. Please contact your child’s teacher to talk things through. Keeping a dialogue going, by phone or by email, can help us to resolve difficulties and offer the best outcomes for your child.
We operate 'restorative justice' procedures to resolve difficulties that arise from time to time between pupils - a process that gives both parties a space to be heard and hear each other in a non-confrontational environment.
If you wish to take a complaint through formal channels, you can address it to the chair of governors, care of the clerk, Kristina McCulloch at kristinamcculloch@hillpark.brighton-hove.sch.uk. Please refer to our Complaints Policy for more information.
If your complaint concerns safeguarding (child protection) you can speak to our Designated Person for Child Protection, Clare Langhorne, in confidence.
If you should ever have a serious allegation Hill Park School has adopted the Brighton and Hove Whistleblowing policy.
We try to send out as much information as possible by email and by our text/email service Teachers 2 Parents rather than by post. This saves trees and money! Details are sent to new parents at the start of term.
However if you would like to receive paper copies of any information contained on this website please email admin@hillpark.brighton-hove.sch.uk
Keep us up to date
If you change any of your contact details ie mobile number/address, please let the school office know too, so that we can update your contact details on the school database. We are always trying to improve communication, so feedback is valued.
